Stop Providing Customer Service -- It Isn’t Working: Design a Customer Experience That Dominates

Event Time

Tuesday, February 4 4:00 PM - 5:00 PM

Event Location

Location: W311G


Event Information

Title: Stop Providing Customer Service -- It Isn’t Working: Design a Customer Experience That Dominates

Description: Customer service needs to evolve. It isn't good enough anymore, and it isn't working. Great interactions don't happen by default, and making an emotional connection with your customer doesn't simply happen by having a magic personality. It happens when you have a system and process in place to create a phenomenal customer experience over and over again. Learn the Pattern for Excellence principles that will transform your employees from Customer Service Reps to Customer Experience Specialists, who will take ownership of your customers and give them the WOW experience you're looking for.

Level: Entry Level

Type: Free Industry Sessions

Cost: FREE to all registered AHR Expo attendees


Topics


Presented By

Women in HVACR

Speakers