Stop Providing Customer Service -- It Isn’t Working: Design a Customer Experience That Dominates
Tuesday, February 4 • 4:00 PM - 5:00 PM
Title: Stop Providing Customer Service -- It Isn’t Working: Design a Customer Experience That Dominates
Description: Customer service needs to evolve. It isn't good enough anymore, and it isn't working. Great interactions don't happen by default, and making an emotional connection with your customer doesn't simply happen by having a magic personality. It happens when you have a system and process in place to create a phenomenal customer experience over and over again. Learn the Pattern for Excellence principles that will transform your employees from Customer Service Reps to Customer Experience Specialists, who will take ownership of your customers and give them the WOW experience you're looking for.
Level: Entry Level
Type: Free Industry Sessions
Cost: FREE to all registered AHR Expo attendees